U019687 — Multimedia unit lost communication
Quick answer
U019687 indicates that the gateway has lost communication with the multimedia head unit, so audio and screen functions stop working.
What to check first
- Read all stored fault codes with a scan tool and deal with related codes first.
- Check whether other modules on the same network also report communication faults; one module offline can set codes in several others.
- Check the 12 V battery state of charge and terminals; a weak 12 V supply causes many electronic faults.
Symptoms you may notice
- Centre screen blank or frozen
- Infotainment functions unavailable
- U019687 stored in the gateway
- Screen restarting intermittently
Can I still drive?
Usually drivable — have it checked soon. If in doubt, park the car and ask a technician — a fault that limits power or shuts the high-voltage system down will not clear by itself.
Parts for U019687
A fault code points to a system, not always to one part. Work through the checks above first. If they point to a part, these are the references usually involved. The right version depends on the build, so it is confirmed against the VIN before anything is quoted.
| Part | OE reference | |
|---|---|---|
| Multimedia head unit / centre screen controller | Confirmed by VIN | Aiways parts index |
Need one of these parts? Send us the fault code, the VIN and a photo of the part or its label. We check the reference against the VIN, then tell you what we can supply, the price and the lead time.
Frequently asked questions
Can I drive an Aiways U5 with U019687?
Usually drivable — have it checked soon. If in doubt, park the car and ask a technician — a fault that limits power or shuts the high-voltage system down will not clear by itself.
What does U019687 mean?
U019687 indicates that the gateway has lost communication with the multimedia head unit, so audio and screen functions stop working.
What should be checked first for U019687?
Read all stored fault codes with a scan tool and deal with related codes first. Check whether other modules on the same network also report communication faults; one module offline can set codes in several others. Check the 12 V battery state of charge and terminals; a weak 12 V supply causes many electronic faults.
Which parts can be involved in U019687?
Depending on what the checks show: Multimedia head unit / centre screen controller. A fault code points to a system, not always to one part, so confirm the cause before replacing anything.
Other Gateway codes for the Aiways U5
U002388Powertrain network bus offU005588Vehicle network bus offU006488Infotainment network bus offU010287Gear shift module lost communicationU011187Battery management lost communicationU012287ESP module lost communicationU013187Power steering lost communicationU016487Air-conditioning control module lost communication
Need the part or a second opinion?
Send the fault code and your VIN. We confirm the reference against the VIN, then tell you availability, price and lead time. We ship from China to workshops and distributors across Europe.